Refund Policy
Helper Group Inc.
REFUND POLICY
Effective Date: January 1, 2025
Last Updated: [Current Date]
DIGITAL PRODUCTS (Non-Refundable)
The following products are non-refundable once accessed:
Helper Academy Courses
All online courses purchased through Helper Academy
Includes: Video lessons, downloadable materials, course content
Once you access any course materials, the purchase is final
AI Agents (ChatGPTs, Claude Projects, Gemini Gems)
All pre-built AI agents and agent bundles
Once delivered and instructions provided, the purchase is final
Digital Downloads
Ebooks, guides, prompt packs, templates
All digital downloads are final sale upon delivery
Why Digital Products Are Non-Refundable:
Digital products provide immediate value and cannot be "returned" once accessed. By purchasing digital products from Helper Group Inc., you acknowledge that you receive the full product immediately upon purchase.
DONE-FOR-YOU SERVICES (Satisfaction Commitment)
Custom AI Agent Builds AI Implementation Services Consulting Services
For done-for-you services, we are committed to your satisfaction:
Our Commitment:
We will work with you through revisions until deliverables meet agreed-upon specifications
If there are technical issues preventing implementation, we will resolve them
We maintain open communication throughout the project
What's Not Covered:
Change of mind after project begins
Failure to provide required information or access
Delays caused by your team
Requests outside original scope of work
Project Cancellations:
If you cancel before work begins: Full refund minus $497 project setup fee
If you cancel after work begins: No refund (you keep all completed work)
If we mutually agree project cannot proceed: Prorated refund for work not completed
HELPER NETWORK PARTNERSHIPS
Partnership Packages (Starter, Pro, Enterprise)
Partnership fees are non-refundable once onboarding begins
Training certifications are non-refundable once courses are accessed
Document packages are non-refundable once delivered
MY LITTLE HELPER & CO. TRANSPORTATION SERVICES
Private Pay Transportation
Cancellations made 24+ hours in advance: Full refund
Cancellations made less than 24 hours: 50% refund
No-shows: No refund
Monthly Subscriptions
Cancel anytime (no refund for current month)
No charges after cancellation date
EXCEPTIONS
Technical Issues:
If you experience technical issues preventing access to purchased digital products, contact us immediately at mlawson@mlhco.us. We will:
Troubleshoot the issue
Provide alternative access methods if needed
Issue a refund only if we cannot provide access within 72 hours
Duplicate Purchases:
If you accidentally purchase the same product twice, contact us within 7 days for a full refund of the duplicate purchase.
Unauthorized Charges:
If you see a charge you did not authorize, contact us immediately at mlawson@mlhco.us. We will investigate and issue a refund if the charge was made in error.
HOW TO REQUEST A REFUND (When Applicable)
Email: mlawson@mlhco.us
Subject Line: Refund Request - [Order Number]
Include:
Your name
Order number or transaction ID
Date of purchase
Reason for refund request
Any relevant documentation
Response Time: We will respond within 2 business days
Processing Time: Approved refunds are processed within 5-7 business days
CHARGEBACKS
Important Notice:
If you file a chargeback or dispute without contacting us first:
Your access to all Helper Group products and services will be immediately revoked
You will be ineligible for future purchases
We reserve the right to pursue collection of amounts owed
Please contact us first. Most issues can be resolved quickly through direct communication.
PAYMENT PROCESSING
Payments are processed through:
Stripe (for courses and digital products)
Zoho (for course enrollments)
Direct invoice (for consulting services)
Refunds (when applicable) will be issued to the original payment method.
QUESTIONS?
Contact Us:
Helper Group Inc.
Email: mlawson@mlhco.us
Phone: (704) 500-3027
Business Hours: Monday-Friday, 9 AM - 5 PM EST
We're here to help. If you have concerns about a purchase, reach out before requesting a refund. We'll work with you to find a solution.
CHANGES TO THIS POLICY
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
Helper Group Inc.
Charlotte, NC
© 2025 All Rights Reserved